At Al Qabas Printing Press and Gift Center, we aim to deliver your orders efficiently and securely. This Delivery Policy outlines the terms and conditions related to the shipment and delivery of products purchased from our website (https://alqabaspp.com).
By placing an order, you agree to the terms outlined in this policy.
1. Processing Time
- All orders are processed within [insert number of days, e.g., 1-3 business days] after the order is placed.
- Orders are not processed on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed. We will notify you via email or phone if this is the case.
2. Shipping Methods and Costs
We offer a range of shipping options to accommodate your needs. Shipping costs will be calculated and displayed at checkout based on your location and selected shipping method.
- Local Delivery: Available for Oman at a standard rate of cost or free for orders over.
- International Shipping: Available to select countries. Delivery times and costs vary depending on the destination.
3. Delivery Timeframes
Delivery times depend on your location and the shipping method chosen at checkout. Estimated delivery times are as follows:
- Local Delivery (within [insert region/city]): [insert estimated days, e.g., 2-4 business days]
- International Shipping: 7-21 business days depending on the destination
Please note that these timeframes are estimates, and actual delivery times may vary due to external factors such as customs clearance or shipping carrier delays.
4. Order Tracking
Once your order is shipped, you will receive an email confirmation with tracking details. You can use the provided tracking number to follow your shipment’s progress.
5. Delivery Issues
5.1 Delayed or Lost Deliveries
- While we strive to meet our delivery estimates, there may be delays due to factors beyond our control, such as customs processing, weather conditions, or carrier delays.
- If your order is delayed, please contact us, and we will do our best to resolve the issue.
5.2 Incorrect or Incomplete Address
- It is your responsibility to provide accurate shipping information. If an incorrect or incomplete address is provided, we are not responsible for any delays or lost shipments.
- If you realize an error in your delivery address after placing an order, please contact us immediately at [insert email or phone number], and we will attempt to correct it before the order is shipped.
6. International Shipping
- International shipments may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer. We have no control over these charges and cannot predict their amount.
- Please check with your country’s customs office to determine any potential additional costs before placing an order.
7. Delivery to Remote Locations
For orders to remote or hard-to-reach areas, delivery may take longer than the standard timeframes. We will do our best to communicate expected delivery times for such locations.
8. Damaged or Missing Orders
8.1 Damaged Items
If your order arrives damaged, please take the following steps:
- Notify us immediately at 244 888 78.
- Provide us with a detailed description of the damage and include photos if possible.
- We will assess the situation and offer a replacement or refund, as appropriate.
8.2 Missing Orders
If your order is missing or not delivered within the estimated delivery time, please contact us at 244 888 78, and we will work with the carrier to locate the shipment.
9. Order Cancellations and Changes
You can cancel or modify your order before it has been shipped by contacting us at 244 888 78. Once the order has been dispatched, it cannot be canceled or changed.
